Hello Everyone,

We are pleased to announce that we have re-published the "online" version of the course titled

"Essential Customer Service Skills".



First published in 2006 with a second edition published in 2016, this updated course comes with new content, images, Youtube videos, and improved experience in a number of areas when compared to the original course. The module quiz submit button issue was also fixed.


There have been 26 online courses re-published so far. We look forward to continuing to re-publish other courses that need it in the National Institute of Continuing Education catalog.

For a list of re-published courses, please click the following link:


Thanks for your continued interest in taking these courses. We hope you find them to be of value!

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